Crisis & Incident Management Course


This 2 day course provides theoretical guidance and practical experience on how to deal with a wide range of incidents that may be faced by an organization. It looks at different exercising and coaching approaches and techniques that can be used by senior managers involved in the incident response.

Who should attend this course?

This course is aimed at senior managers who are responsible for managing an incident both at a strategic and tactical level or for individuals who are part of the Incident Management Team. The course is also suitable for those responsible for exercising or coaching the Incident Management Team.

This course covers:

- What is an incident - how does it affect an organisation?
- How is an incident escalated and by what structures?
- Who makes up the Incident Management team?
- What resources do the team require?
- What does an incident management plan contain?
- How are crisis communications managed?
- How do you train and exercise the team?

Course Schedule

Day Session Content
1 1 What is an incident? What is a crisis?
2 Who manages the incident?
3 How do we manage an incident?
4 What needs managing?
2 1 The incident management plan
2 The incident management facilities
3 Exercising the response
4 Learning from the experience

Dates and Prices

The table below shows all the upcoming dates, venues, and prices for this course. Click a column heading to sort by that column. Click Book Now to book online (invoice or card payment), or give us a call on +44 (0) 161 743 3555.

Venue Date Course Fee Optional
Reserve Book
13th - 14th June 2019 £1100 £105 Reserve Book Now
19th - 20th September 2019 £1100 £105 Reserve Book Now
14th - 15th November 2019 £1100 £105 Reserve Book Now

All prices exclude VAT

Download a course overview PDF